FAQ

All parents have many questions they want answering before making the important decision on which setting to choose for their child. If we have not answered your query here, please feel free to contact us.

Are you inspected and by whom?
Happy Days is inspected annually by Care and Social Services Inspectorate for Wales (CSSIW) during an unannounced visit. Reports are available to read on their website – We are also inspected each year by Environmental Health and sometimes the Health & Safety Executive or local Fire Officer. Happy Days also put themselves forward for additional inspections through Quality Award Schemes such as Wales PPA Quality Assurance or Investors in People.
Are the staff qualified and vetted before working?
All senior staff are qualified to a minimum of Level 3 in Childcare, Learning and Development, with many having achieved a Level 4, 5 or Degree qualification. Practitioners hold a Level 2 or 3 qualification and we allow 1 staff member at each site to be unqualified but working towards a level 2 or 3. All staff undergo an enhanced DBS check and references are thoroughly checked. Staff also hold certificates in paediatric First Aid, Food Hygiene and Child Protection/Safeguarding
Are the premises safe and secure?
Our premises are designed to meet the needs of the children and service users and safety is of utmost importance. We have a Health & Safety Policy as well as many other Policies highlighting our commitment to safe working practices, including hygiene and health. Security is essential and no persons can enter the premises without permission. Entry doors have viewing panels allowing us to assess visitors and anyone unrecognised by staff are asked for identification prior to entry.
What can you tell me about the Contract/Terms & Conditions?
You will be asked to sign a Contract with the setting. The Contract will detail your chosen attendance times which will be reserved for your child. The Terms and Conditions of the contract are quite detailed but basically outline our commitment to you and yours to the setting, including rules on sickness, holidays, payment terms and notice periods.
How do I pay and do you accept childcare vouchers?
We encourage all parents to pay by BACS directly into our Bank Account. Payments are to be made in advance of attendance either weekly or monthly. Parents can pay by cash if they wish, again this needs to be in advance. We accept all of the major Childcare Voucher Schemes
Do you cater for children with additional needs or dietary needs?
All children are welcome to attend our settings. We can cater for most individual needs within our existing provision, however some additional needs may require specialist equipment or staff support which may incur additional charges. All dietary needs are catered for.
How long will it take to settle my child?
Children vary in how soon they settle into nursery or After School Club. This can often depend on their attendance pattern and the nature of the child with some being more apprehensive than others. The staff will work with you to plan how you wish to settle your child.
What should I bring?
If you child is attending the nursery or playgroup, you will need to provide nappies, wipes, creams, spare clothing and wellies/sun hat (seasonal). If your child attends After School or Holiday Club it is advisable to include some spare clothes in their bag but you will be notified of anything specific required for outings/trips or activities.
What happens if my child is ill or has an accident at nursery?
In the event of your child becoming unwell or having an accident at nursery, we will endeavour to deal with the situation ourselves. However, if the circumstances require medical help or you to take the child home, we will contact you to do so. In extreme emergencies we will take the child to hospital (or dial 999) and contact you to meet us there.
How will I know what my child has been doing each day?
A daily sheet or diary will be completed by staff outlining the different aspects of your childs day at nursery/playgroup including rest/sleep, toilet/nappy , meals/drinks and activities enjoyed. The best form of communication will be in speaking to the staff when you collect your child.